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For bloggers and small companies customer support and sales management are usually non-issues; a simple contact form combined with software such as eCommerce usually does the job, perhaps enhanced with a way of communicating ‘live’ with an employee over Skype or using a web-based chat box.

For the bigger fishes in the internet ocean crm is an issue though; if your website isn’t clear to your customers you can forget the part where you make money. For those big fish there are websites such as AIMpromote who’ll do their best to optimize this kind of stuff, including keeping track of advertising campaigns that run as well as a load of other things that are relevant to your website.

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This entry was added on Wednesday, May 30th, 2007 under Money. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.